Abu Dhabi Pension Fund (ADPF) has made ‘To Whom It May Concern’ certificates available via the TAMM platform, as a part of ADPF's participation in the Abu Dhabi Program for Effortless Customer Experience, launched last year by His Highness Sheikh Khaled bin Mohammed bin Zayed Al Nahyan, Member of the Abu Dhabi Executive Council and Chairman of the Abu Dhabi Executive Office.
This move aims to enhance customer experience and facilitate access to the fund's most popular services through a single digital window proactively, quickly, easily and effortlessly, as well as reducing the period of service, saving time and effort.
ADPF notes that certificates are available via an electronic wallet for customers through the TAMM platform, which has become the main channel for providing all the services of the ADPF. It also noted that users can obtain ‘To Whom It May Concern’ certificates automatically and without having to reapply by entering the ‘My Wallet’ tab via TAMM, and then going to the ‘Customer Dashboard’, uploading the previously available certificates and submitting them to the relevant authority as needed.
ADPF explained that users can browse all previous transactions and requests from ADPF and follow the status of applications via the ‘My Locker’ tab, a unified platform providing an integrated experience for customers, collating documents issued by all government entities in one place, where all transactions previously conducted by the customer will appear to facilitate follow-up or later use.
ADPF stated that proactively providing certificates contributed to reducing the steps of obtaining documentation, as obtaining certificates is instantaneous and does not require any time or effort from the user, pointing out that streamlining services is a good opportunity for entities to innovate and improve the user experience.
His Excellency Khalaf Abdulla Rahma Al Hammadi, Director General of Pension Affairs at the Abu Dhabi Pension Fund, stressed that providing the ADPF's certificates proactively under the Abu Dhabi Program for Effortless Customer Experience contributes to reducing the time of obtaining services and facilitating procedures for customers, which enhances their experience and raises satisfaction rates.
His Excellency said: "ADPF strategic objectives are in line with the objectives of the Abu Dhabi Program for Effortless Customer Experience, which aims to improve the customer experience in obtaining services," stressing that ADPF pursues its efforts to implement its development plan within the programme, which is supervised by a team of different disciplines to monitor, overcome and solve the challenges facing customers. This plan shall be implemented in several stages to improve the customer experience and provide services in accordance with the highest international standards of pension services.
The Abu Dhabi Program for Effortless Customer Experience, which was launched last year, is a pioneering model. It improves the customer experience with the services provided by the Abu Dhabi Government, enhancing Abu Dhabi position’s as a leading destination in the field of customer experience with the government sector.
