The General Administration of Abu Dhabi Customs has revealed its results in digital customs transactions through the ports of Abu Dhabi in 2023. The results recorded a growth of 72 per cent compared to 2022, achieving a significant increase and the highest rate since the beginning of the strategic transformation journey.
Proactive and automated transactions accounted for 42 per cent of the total customs transactions volume, achieving a growth of 24.3 per cent during 2023. Abu Dhabi Customs provides a proactive insurance refund service to its customers in Abu Dhabi, while also providing truck transit permits for the entry and exit of goods from the customs centre. Customs certificates for vehicles, and customs entry and exit certificates are issued automatically with the preparation of the customs declaration.
Customs declarations witnessed a 6 per cent growth during the past year, and pre-arrival customs clearance transactions constituted 47 per cent of the total customs clearance procedures transactions at various customs ports across the emirate, achieving a growth of 20 per cent compared to 2022.
Express shipping companies' transactions grew by 6 per cent, while customs clearance in bonded warehouses increased by 150 per cent. Clearance time improved in 2023 by 16 per cent, and Abu Dhabi Customs services scored 95 per cent in the customer satisfaction index through the Abu Dhabi Digital Government Services Platform - TAMM.
The growth in 2023 shows the extent of digital transformation at Abu Dhabi Customs and its successful investments in advanced technology, providing smart solutions and modern systems in order to enhance its customs ecosystem and align with global best practices, improving operational efficiency.
Abu Dhabi Customs has focused on improving effective communication, building trust with customers from various segments, redesigning key services based on the Abu Dhabi Program for Effortless Customer Experience standards in addition to providing proactive and automated services to facilitate customers' journeys, reduce effort and time, especially through the pre-arrival clearance system and truck transit permits across Abu Dhabi emirate’s land ports.
It also enabled clearance of goods for non-resident individuals and non-registered companies from outside the country through Abu Dhabi emirate ports, in addition to launching innovative new projects, most recently the advanced digital platform (TradeChain) which integrates with global blockchain platforms specialised in trade, which improves customs operations, enhance the reliability of information sources and process them proactively and swiftly.
